Cogwave Technology knows that providing the customer best of services after they have purchased a product or service only strengthens the customer relationship and fosters long term customer relationships. This happens only because the purpose behind the purchase must be achieved with elan. We have understood it so well that the customer can really achieve their goals and get delighted with our first-in-class support. We innovate in this area on a daily basis and are constantly looking for new ways to support our customers. We even offer certain tools and basic training on getting support from our software labs.
Cogwave Technology offers best-in-class support leveraging following methods.
We have dedicated and well-trained support staff who man these onsite support calls when all the above other specified methods are found to be insufficient to resolve an issue. Our experience shows that such cases are rare. Such visits may be charged on case to case basis, based on the location, complexity and other parameters.
With your permission, our support engineers can take control of your desktop application. You can view what is being done on your computer. We use licensed software tools for this purpose and we get connected to your computer in just a few minutes. This is extremely popular among our customers. This method is employed to support customers across the globe.
Telephonic support is found to be very effective and most of the problems can be solved over telephone with great ease. This is employed as a first measure. You can call our support line numbers displayed on each page of this website.
Advanced end users can get in touch with the support team by e-mails. E-mail support is found to be useful if the end user does not have time to interact with support staff over long periods of time. Also passing the necessary files, databases etc, rest of the issues shall be handled by this method.
Each software product is delivered with Installation Manual. This easy to understand manual makes job easy for users to install the software, manage license keys, manage their accounts.
The software is bundled with Help files that contain all the necessary information that helps the user to use the application more effectively. Many times, a small piece of information is so valuable and saves lot of effort and time. A press on F1 (Hot key on PC) takes you to the related help page that describes about the module you are in. They are supplemented with search options so the user can find the section of his choice by entering a search string.